Front of House Training Documents (June 2022)

Usher Training Handout-2022

Emergency Procedures

GRSF Covid-19-2022 Protocols

GRSF Employee, Contractor and Volunteer Policy Handbook

Looking for bikes and a dog carrier…do you have one for loan?

GRSF company members are in need of bikes they can use to get around (and enjoy) Winona. One company member is in need of a carrier/kennel for a small dog. If you can help contact Kate Durchholz,

Looking for bikes . . . do you have one to loan the company?

GRSF company members are in need of bikes to help them get around Winona. If you have one to loan (or donate) please contact Kate Durchholz, Company Manager.


WSU Parking Map, Summer 2022

The WSU parking lot by the Wellness Center will not be available for the summer. Please refer to the map below for a map of available lots and on-street parking.

Volunteer Local Tips

Volunteer Local is email dependent.  All confirmations and reminders are sent that way.  If you have a typo in your email address you won’t receive confirmations.  Make sure your email address is entered correctly.  If you have multiple email accounts, it is  helpful to consistently use the same account.


You can use  Volunteer Local to keep track of your shifts and manage your shifts on your own.  Visit Volunteer Local to check your status. Enter the email address you used to register.    A link to a list of what you have volunteered for will immediately arrive in your in box.  The information about your schedule provides an an opportunity to review each shift description or cancel that shift.

2022 Front of House (Usher) Training for FOW Team members

Training is required.

June 7 (Tuesday) – 11:00 a.m. – 12:00 p.m.

June 7 (Tuesday) – 6:00 p.m. – 7:00 p.m.

June 11 (Saturday) – 11:00 a.m. – 12:00 p.m.

June 11 (Saturday) – 2:00 p.m. – 3:00 p.m. – Zoom session, which will be recorded

In-person sessions will meet in Room 113 of the Performing Arts Center.  Masks are required.

Register for training using Volunteer Local

The WSU parking lot by the Wellness Center will not be available for the summer. Please refer to the map below for a map of available lots and on-street parking.

Patron Praise for Front of House Volunteers & Staff (2019)

A patron made a significant donation to GRSF to say thank you for the positive experience she had at GRSF.   House Manager Abby shared the following:

The patron, who is with the Road Scholars group, asked me to pass on a compliment to the Front of House staff and volunteers. She  had a service dog in-training, who also attended the performances. She said that she was blown away by the kindness, hospitality and over-all friendliness that she has received during her time here. When she was here for Macbeth, she had lost her cellphone at the cafeteria on campus, and the accessibility usher at the time  asked her to enjoy the show while she (the volunteer) went  to the cafe and personally retrieved and returned her phone. She has glowing praise for the box office as well. She was very impressed with how accommodating they were, especially having a 6-month-old puppy. She approached me this evening before No Child and she said that because of her experience here and interaction with the Front of House staff and volunteers, she wrote the festival a $500 donation! 

Thank you to our helpful and professional Front of House Team!


More thanks to the Friends of Will

Thank you to   FOW who helped at the recent Johnny Cash Tribute Concert, the performance of Mister James and Mister Jeff, and to hospitality team members who helped prepare or provide food for the Company picnic.

And, thank you to the FOW who helped get Company members to Winona and to those who helped move apartment supplies to East Lake!!




May News for FOW (2019)

The news you have been waiting for!  Front of House sign-up for Ushers and ticket takers is now open on Volunteer Local. Front of House training will be offered Tuesday, June 11th, 6:30 p.m. and Wednesday, June 12th, 1:30 p.m. in the Robert A. DuFresne Performing Arts Center (PAC) Each session will last about one hour. There will probably be another scheduled after the season has begun. Front of House Team Chairs, Gretchen Erwin and Sharon Grossardt, encourage people to attend to see the changes in the WSU Robert A. DuFresne Performing Arts Center. We encourage pre-registration but, it is not required. \The usher meeting room will once again be on first floor.  Volunteers are also needed for Front Porch Events and Will Run.

Hurrah! Remodeled lobby and restrooms!  A doubled in size women’s restroom is now on the left side of the box office; the men’s restroom is on the right!

Congratulations to GRSF for receiving a President’s Community Partner Award  GRSF was recently recognized at the Minnesota Campus Compact President’s Ward luncheon as a community partner to Winona State University. Artistic Director Doug Scholz-Carlson and Managing Director Aaron Young were presented with the President’s civic Engagement 2019 Community Partner Award at a celebration in St. Paul.GRSF was recognized for its bond with the university, the programs it has integrated with WSU and for bringing thousands of people to campus every summer.   (Winona Post, May 12 2019)

FOW already at work!  Team leaders are busy planning season activity. Several FOW helped by volunteering for events with GRSF Partner organizations, the Rochester Chorale Arts Ensemble and Winona’s Hurry Back Production. Other FOW have assisted with mailings and sorting costumes. FOW are now distributing GRSF print brochures throughout the region, providing transportation for arriving company members and graciously providing early housing for company members before the east Lake Apartment Activities.  Thank you everyone!

Welcome to our new House and Company Managers!
House Manager Abby Schmidt will be working with our Front of House Team Leaders to provide usher training and help FOW continue providing excellent patron service. Company Manager Shelby Reddig assists the GRSF company throughout their time in Winona and will work with move in/move, transportation and hospitality team leaders and teams.

Important Pre-Season Dates
Now – June                 Brochure  & poster distribution (Distribution)
May 12                        Company members arrive (Transportation, Early Housing)
May 13                        Front of House sign up opens (Front of House)
May 23                        East Lake Apartment Move in (Move In)
June 11. 6:30 p.m.     Front of House Training, PAC (Ushers, Ticket Takers)
June 12 1:30 p.m.      Front of House Training, PAC, (Ushers, Ticket Takers)
June 6-27                    Tech week meals June 16, 18,19, 21-23, 30 & July 2-3 (Hospitality

Questions: Contact your team leader ( or Mary Alice Anderson, FOW Steering Committee chair:


Do you recognize these costumes?

Teams of Friends of Will Volunteers helped the GRSF costume shop crew by sorting and identifying  the many hundreds of coats, dresses, shirts, gowns, pants, vests  and much more.   Can you find Puck’s coat, a  Taming of the Shrew jacket, or one of Falstaff’s costumes?  Thank you to everyone who helped.  Your work is greatly appreciated by the costume shop people.

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